Return & Refund Policy for Organic Wealth

Last updated: 2024-10-05

At Organic Wealth, customer satisfaction is our priority. We stand behind the quality of our products and are committed to ensuring your experience with us is positive. This Return & Refund Policy outlines the circumstances under which returns and refunds are accepted, as well as the process for requesting them.

1. Eligibility for Returns and Refunds

You may be eligible for a return or refund in the following situations:

• Damaged or Defective Products: If you receive a damaged or defective item, you may request a replacement or refund.
• Incorrect Items: If you receive an incorrect item, we will replace it with the correct item or issue a refund.
• Unsatisfactory Quality: If a product does not meet your expectations for quality, please contact us with details, and we will evaluate your claim.

Please Note: We do not accept returns for perishable goods (e.g., fruits, vegetables) unless they arrive damaged, defective, or incorrect.

2. Return Window

All return requests must be made within [7/14] days of receiving your order. Requests made after this period may not be eligible for a refund or replacement.

3. Conditions for Returns

To be eligible for a return, the product must be in its original packaging, unused, and in the same condition as received. For damaged or defective items, please provide photographic evidence to support your claim.

4. Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods (unless damaged or incorrect)
• Sale or clearance items
• Gift cards or promotional items

5. How to Request a Return or Refund

To initiate a return or refund, please follow these steps:

1. Contact Us: Email us at [contactus@organicwealth.in] with your order number, details of the item, and the reason for return or refund.
2. Provide Documentation: Attach photos if the item is damaged, defective, or incorrect.
3. Return Shipping Instructions: We will provide instructions on how and where to send the returned item, if applicable.

6. Return Shipping Costs

• Incorrect, Damaged, or Defective Items: We cover the cost of return shipping for items that are incorrect, damaged, or defective.
• Other Returns: For returns not due to damage or defect, the customer is responsible for return shipping costs.

7. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within [5-10] business days, and a credit will automatically be applied to your original method of payment.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

• Check with your bank or credit card provider as processing times may vary.
• Contact us if you still have not received your refund after verifying with your payment provider.

9. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you wish to exchange an eligible item, please follow the return process and indicate your preference for an exchange.

10. Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated date.